Microsoft SQL server reporting, analysis, integration services

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IT Outsourcing & Resourcing

COMM-IT provides specific developer, architect, project manager or business analysts staffing needs of your organization and help you enhance Microsoft skills of your organization. These resources with right skills would work as extended arm of your team and under your direction to meet short and long term objectives with onsite, offsite or dual shore model.

Company

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Revenue Assurance Solution for Telecom

This Revenue Assurance Software was implemented for India leading Public Sector Telecom Company for their Premium Rate Services (PRS). All these PRS services like Chats, Horoscope and etc. are offered under revenue sharing agreement basis where in the revenue generated is split between the telecom operator and the service provider. COMM-IT solution for revenue settlement and revenue fraud management ensures that billing and invoicing is done on realized revenue and also detect any kind of revenue leakage frauds with PRS operators. The functionality of the solution includes PRS CDR Management (IN and PSTN Exchange), PRS Call Processing and Reconciliation, Tracking and Monitoring Heavy PRS Calls to detect Revenue Frauds, Revenue Settlement, Financial Reporting to Analyze Profitability and etc.

Self-Care Telecom Portal

This Telecom Self Care Portal was implemented for one of the leading Public Sector Telecom Operator in Delhi and Mumbai. The Self-service online portal runs on Microsoft .NET Enterprise Servers and uses XML-based Web services and Simple Object Access Protocol (SOAP) to integrate telecom operators back-end systems and also with third party application integration. Portal is secured by Digital Signatures allowing customers to fill in request forms online for service provisioning. Customers can now check the status on their payments, discounts, new offers, usage and change subscription services. E-payment gateway enabled to make payments via credit cards. Third party payment gateways can also be plug-in with the portal for customer convenience. The portal is having a call center interface allowing to contact customers by agents. There MIS reports and Escalation report to the Top Management for better service visibility.

Specialized Billing Solutions for Telecom

COMM-IT implemented a specialized billing application to fill in the existing billing solutions gaps with the Telecom Operators. This solution was implemented for telephone connections (Mobile and Landline) which are provided to Indian Member of Parliament by one of the leading public sector telecom company in India. These connections can be taken by MP anywhere in India. The billing process is quite complex in the sense that it involves gathering of information from various states and each of these states may have different tariff regimes and different taxation structure. Our resultant software implemented named as MPBS; enabled telecom operator to expedite the billing and connection provisioning. The task which used to take around a month in manually collection details from all over India was made online whereby the billing details and provisioning is done at the click of the button.

IT Applications Management for Bank

COMM-IT is providing application management services to this Bank based out of Kingdom of Saudi Arabia under outsourcing and support mode. This is one of the leading Bank in Kingdom of Saudi Arabia and is a Saudi joint stock company. COMM-IT has been working with the Bank as an outsourcing and managed services partner under which COMM-IT is providing IT solutions and Resources for some of the major IT initiatives of the banks under outsourcing model. COMM-IT has been providing consulting and outsourcing services for Program Management, SME – Banking Domain Practices, IT Security Analysts, Application Architecting and Development – Java and .NET, Database Administrators, Domain and Technology Experts on Islamic Banking and etc.

Application Infrastructure Management for CPG

This Client of COMM-IT is one of worlds leading Food and Beverages company with operations over 200 countries. COMM-IT had partnered with the Client for a period of several years for providing IT Solution and consulting for their entire custom solution development, Business Process Management, Business Intelligence and Analytics Solutions and etc. Many of our solutions developed and implemented at Client are integrated with their existing ERP (SAP). COMM-IT has been managing the complete support for several in-house developed applications which includes incident management, bug fixing and management, patches and change management, analysis the ongoing application requirement, managing the complete IT Help desk and etc.

Applications Outsourcing - Petrochemical Sector

This Client of COMM-IT is ranked among the worlds largest petrochemicals manufacturers. The Company has operations in over 40 countries with a large global workforce spread across multiple location globally. COMM-IT has been engaged with this Client as an outsourcing and managed services partner. COMM-IT has collaborated with the client to roll out some key IT applications in the organization and is responsible for ongoing maintenance and support. COMM-IT is also providing resource for support which includes Project Managers for ERP, Consultants (ERP, Application and BPM), Database Administrators, SharePoint Portal Developers and Administrators, Ongoing application development on .NET and Java and etc.

Loan Approval Management

This project was implemented for one of leading Public Power Finance company owned by Government of India. It is one of the largest power Financial Institution in India providing Fund based Services like Term Loan, Bill Discounting, Equipment Leasing and Non funds based services like Guarantee Services, Consultancy Services etc. for the power projects in India. Its major customers include State Electricity Boards, State Power Generation, Transmission and Distribution Companies, Central and Joint Sector and private sector power companies. COMM-IT has developed and integrated an integrated a complete web based Application system covering its major operations like Loan proposals receipts and sanction, loan documentations, disbursement and recoveries, resource mobilization, Personnel & HRD etc.

Legal Information System

This Legal Information System Portal was implemented for one of world’s leading Food and Beverages. The Company has vast products and is spread geographically around several hundred locations all over India. Due to size and nature of business the Company has to enter into huge number of agreement every day which ranges from suppliers agreement, retailers, trademark and copyrights registration and various internal agreement with employees. A Complete Legal Information System based on COMM-IT legal framework was implemented to automate and document the complete process. It also covers the corporate law requirement like Power of Attorney, PFA, Bank Authorization and etc. The Solution is completely workflow enabled with document management capability allowing user across the department to initiate any legal document agreement process.

New Line of Business Application

This Project was implemented for one of the Worlds leading Chemical Company based out of the Kingdom of Saudi Arabia. It is the largest public company in Saudi Arabia. This Project was aimed at enhancement of the Companies Local Business Development (Code Named – LBD) so as to increase the companys investor base and as a result help in business expansion. LBD application helped to automate the current process of registering of Investors and act as a central repository to keep all the records of Investor received by different sources. This tool enabled in integration of Investor registration, assignation, management and response of Investor within a single system. The various roles like Investor, LBD Admin Role and LBD user roles help in providing complete flexibility in easy and efficient management of investors relationship.

Business Process Management Project

Enterprise Workflow Portal

This was an enterprise level Workflow and Task Tracking portal aimed at automating the complete processes related IT requisition, HR requisition, allocation and tracking of Task and etc. This was implemented for CLAAS, a world leading farm equipment manufacturer. The enterprise portal helped CLASS in enforcing compliance to procedure across the organization with automated approvals routing, escalation and SLAs compliance. The authorization Matrix ensures that master data can be initiated / updated only by those who are authorized to do so. Business also has a need to capture the process & forms data and send reminder notification where delay in completing the stages of a functional approval is requested.

HR Onboarding and Off boarding

This HR process automation Portal was implemented for one of world’s leading Food and Beverages. The workflow based application implemented helped streamlined the process for new joiners and track application for resignation and calculate their FnF settlements. This helped provide visibility to all groups involved in new hiring process; HR, Accounting, IT, Admin and Purchasing. Personal accounts (travel, insurance, credit card etc.) are automatically opened and requirements for computer access, furniture, and etc are routed to the appropriate departments and tracked by managers. The FnF process automation allowed information for resignation to be routed through workflow engine to all relevant department with each department closing all the files related to the employees e.g. IT ensuring return of all IT assets, closure of user accounts and password and etc.

Trade Promotion Management

This Trade Promotion Workflow Portal was implemented for one of world’s leading Food and Beverages. The Company undertakes promotion worth Millions of US Dollars every year boost its sales. Despite significant investments, question always persisted How profitable were our promotions?. They wanted to optimize their systems to get approval from various levels and collate data from the system for its analytics. Key feature includes A) workflow based approval process, which would follow hierarchy basis region, type of trade and amount of promotion. B) Approver at every level could accept/reject/send back the promotion request basis the history data available on earlier promotions. C) Analytics to be available to Top-Management on trade deals, volume targets, spending etc.

Digital Signage Project

Digital Menu Boards for QSR

This Project was implemented for the worlds second largest restaurant chain and was implemented for region of Kingdom of Saudi Arabia. The deployment included close to 3000 screens deployed over 400 restaurants. The static menu board used earlier were replaced with Digital Menu and was powered over SCALA Digital Signage Platform. The Solution allowed the chain to create dynamic and attractive digital menu board with eye catching videos that grabs customer attentions and provide you an edge over competition. With platform the user is able manage all the restaurant centrally with the flexibility to modify digital menus, nutrition content, changes prices centrally and within minutes which get reflected across all the locations. We can also automatically schedule different menu, pricing and discounts at different times of the day, holidays, national and religious events and etc; thereby maximizing targeted sales. COMM-IT is also managing the complete support and menu content management under outsourcing support contract.

Signage’s for Bank

This Digital Signage Project was implemented for one of the leading Bank in the Kingdom of Saudi Arabia. The Bank wanted to improve marketing and sales of its financial products. The Digital Signage platform implemented by COMM-IT provided and effective platform for both corporate communication and also for Sales and Marketing of its financial products. The network of centrally controlled and managed displays allowed high resolution eye catching images, text and audio/video content tailored to individual branches offices to be displayed. The Managers of each branch is now able to roll out offers and promotion with click of a button. The system is also integrated with TV Channels providing live News channels and is also integrated to the Queuing System(Qmatic) to provide alerts for the customers.

Portal & Collaboration Projects - SharePoint

This SharePoint Intranet, Collaboration, Knowledge and enterprise wide process automation portal was implemented for one of the leading petrochemical company in the Kingdom of Saudi Arabia. The solution was implemented to improve enterprise wide business collaboration and making it easier for employees to access knowledge, artefacts, seek expert guidance, and collaborate over business events.

Intranet and Process Automation Portal

This SharePoint Intranet, Collaboration, Knowledge and enterprise wide process automation portal was implemented for one of the leading petrochemical company in the Kingdom of Saudi Arabia. The solution was implemented to improve enterprise wide business collaboration and making it easier for employees to access knowledge, artefacts, seek expert guidance, and collaborate over business events. The solution implemented various web parts for the in-house cross-functional team and also clients to collaborate with process forms automation, online conversation, contacting management, idea sharing and etc. The various forms like Final Clearance, Visitor Gate Pass, ID Card Issuance, Passport release request and etc. were automated using SharePoint Workflows.

Payment Process Streamlining

Procurement and Payment Process automation project was done for one the largest bank in the Kingdom of Saudi Arabia. The Bank receives large number of invoices every day with many of the approval being done on email. COMM-IT implemented an Intranet based collaboration platform on SharePoint with complete workflow automation for the entire invoice payment process from Procurement to Payment department. The Workflow enablement of the process allowed the system to track each and every invoices status, routing to various departments for approval, sending reminders and if further delays then escalating to right managers.

Portal and Collaboration

This SharePoint Portal and Collaboration Project was implemented for one of world’s leading Food and Beverages company with operations over 200 countries. The project was implemented for the AMEA region for the company with the purpose of providing common platform for better collaboration for all the employees and increased process efficiency. The scope includes portal (for team, division, department and individual), collaborative workspaces, Document Management, automation of processes and easy search and access for people and information.

Manufacturing Industry

COMM-IT with its Enterprise-wide manufacturing solutions helps in implementing solutions for a connected enterprise which enables manufacturing to respond quickly to dynamic global market shifts.

Telecom Industry

Our Telecom Services offers Billing Solutions, VAS, Self-care Customer Portal, Custom Applications and etc enabling telcos to improve efficiency, reduce cost and establish increased customer loyalty.

Healthcare Industry

Offering IT Infrastructure Services, HIS Solutions, Custom Applications and etc which enables organization to make and effective business transformation while meeting the regulatory demands.

Government Industry

Our Government solutions aims at adopting smart governance by facing the challenges of paper based processes, delays in decision making, data inconsistencies and low level of transparency.

Education Industry

COMM-IT acts a partner with Education institutes to adopt smart campus solutions in areas that matter most to the students, teachers and management.

Natural Resources Industry

COMM-IT Natural Resources Industry Offering provides Consulting, IT Infrastructure Services, Custom Solutions and etc. which helps in improving efficiency and optimization in operations.

Technology Industry

Our product innovation, design & architecting; coupled with business process transformation and IT Infrastructure services makes us the perfect partner for the tech companies.

Hospitality and Leisure Industry

COMM-IT provides Hospitality Industry with futuristic business solutions and smart technology aimed at enriching customer experience and increased loyalty.

Consumer Packaged Goods Industry

COMM-IT provides CPG Industry with solutions to respond quickly to the demands of mobile and socially-aware consumers and remain competitive locally and globally.

Banking and Financial Services Industry

Our BFSI services works with a vision which helps in minimizing costs and yet maximizing the productivity, information availability and reducing the turnaround time for services to customers.

Corporate Communication

Our Corporate Communication Framework provides an integrated platform to communicate with employees, customer and suppliers. Displays can be placed in reception, waiting lounge, hallways, elevators, cafeterias and even manufacturing line and each screen can be used to display information specific to its audiences. This result in brand building with customers and suppliers while increasing internal employee engagement with morale boosting and participation in company initiatives. The solution can be used to broadcast emergency evacuation messages, announcement for office closing, special events and etc. The system can be programed to change content by location, time, day part or during holidays. A wayfinder with virtual maps can help in easy access of information for navigation.

Zool Signage

Zool Digital Signage is complete Digital Signage Products from COMM-IT and is meant for SME and cost sensitive customers who want all the functionality of digital signage with minimum cost. Our product is best suited for small scale QSR and enterprises looking for minimal corporate communication platform. At the heart of our digital signage solution is a robust & easy to use web based platform independent solution for rich content delivery. It is feature rich, fully scheduled, layout driven and enterprise grade digital signage solution. The main features of the products are Deploy on the web, Intuitive interface, Tons of Media support, Works with standard hardware, Platform Independent and RSS Support.

Signage for Hotels

Airport Signage solutions provides an integrated display platform for flyers, retails, staffs and other stakeholders to improve navigation, entertain flyers, run advertisement and promotion, implement wayfinder, make announcements like emergency evacuation and etc. The video walls and screens placed at different locations can help in generating huge revenue from corporate and duty free retails advertisement on promotions and sales or even new product launch and services. The solution can be used to host the complete airport communication platform displaying flight information, signs and directions, baggage collection information, flight gates displays and etc. Waiting time for flyers can be made more enjoyable with live TV, video and social media contents.

Way finder Solutions

Our Wayfinder is a Digital Signage Platform which allows you to easily and interactively find your way in complex environments. A wayfinder system is a highly specialized requirement which is specific to each and every customer. The requirement of wayfinder would be different for hospital, retails, malls, airport and etc. requirement specialized attention. Our Wayfider Signage is not just a Digital Display, but an interactive touch screen kiosk unit which can accommodate a comprehensive directory information for easy access to various points. We offer turnkey solutions with hardware, our framework, software platform and design services to meet specific requirement of the industry. The solutions can also be extended to push the direction to your mobile device.

Signage for Retails

Our Retail Signage Framework is a ready to deploy solutions and provide a digital signage strategy for Retails to attract, inform and inspire their consumers. The solution can help bring your store to life with eye catching displays of any shape and size to influence consumer behavior with text, photo and video message at right time and right places. You can do away with static banner and quickly advertise your merchandise, special offers and promotions which can be programmed to automatically change at difference times of the days, during holidays, religious events and etc. A multi-touch with interactive and teaser content can help engage shopper while capturing relevant data to analyze shopping behaviors.

Signage for Airport

Signage for Bank

Our Digital Signage solutions for the Banks are ready to use framework build on top of world leading Digital Signage platform and acts as a powerful tool to drive brand awareness, to generate sales and to empower branch associates to drive enquiry. The Framework provides a platform to visually connect with your customer through eye-catching and dynamic messages which are customer focused and continuously updated at relevant time of the day. The solution can be deployed around waiting areas, behind teller, transactional kiosk, currency exchange counters, in drive through areas and to automate your queuing system. The network of displays is centrally controlled and can also optimize dynamic displays and transactional kiosks for banking and financial institutions.

Digital Menu Boards

Our Digital Menu Board are ready to use solutions specifically designed for QSR to create dynamic and attractive digital menu board with eye catching videos that grabs customer attentions and provide you an edge over competition. The platform gives a centrally managed and controlled solutions to manage your restaurant menu board spread across various location. The solution gives flexibility to modify digital menus, nutrition content, changes prices centrally and within minutes which get reflected across all the locations. You can also automatically schedule different menu, pricing and discounts at different times of the day, holidays, national and religious events and etc; thereby maximizing targeted sales. The entire sales process can also be automated with touch screen based KIOSK.

Signage for Hospitals

Our Hospital Digital Signage framework is a ready to use Digital Signage Platform which performs variety of functions aimed at improving your patient and visitor experience and providing a powerful corporate communication platform to build community and empower your staff. Our platform offers interactive wayfinding maps and directories, reduce perceived waiting times in lobbies, showcase health and hygiene tips, provide information about registration and financial insurance approvals, generate revenue through advertisement of products and etc. The main strength of our Framework is that it can be easily integrated with existing HIS system to display information about Doctors OPD timing, nursing stations, lab reports integration, displaying of scheduled appointment and etc.

Legal Document Management

The Legal Database Management is a part of our Legal Information Framework, however this is specifically designed to efficiently management all the files related to Legal Department including information of all the stakeholder with whom a corporate is entering into agreement. The solutions allow various department including legal to raise request along with document for entering into legal contracts with supplier, customers or any IP related filing. The request is then routed through a workflow engine allowing various stakeholder to collaborate for approval. After approval the legal document is archived into the legal database with complete Case History. The solutions also handled in-house legal contract requirement with employees like NDA, Corporate Gifts policies and etc.

Intellectual Property Management

The Intellectual Property Management Framework is part of our Legal Information System but this is specifically meant for the Intellectual Property Management like copyright, trademarks and etc. within corporates. The solution enables smooth patent and trademark management, docketing and as well as accurate data retrieval and reporting; thereby allowing efficient management of intellectual assets. The system uses strong document management and workflow automation allowing various department to collaborate towards filing for IP rights and then managing these IP assets with alerts for expiry, filing for IP violations, managing legal cases and etc. The solution broadly consists of three modules i.e. IP Record Keeping, Docketing and Diary Keeping and Trademark Management.

Legal Information/Compliance Management

This is a standalone version of our SharePoint based Legal Information System is Framework and is meant for automating the complete legal information management for corporates who are signing huge amount of legal agreement of various categories. This solution can help automate the complete agreement, contracts, NDA, trademarks, copyrights and etc being signed by various departments. It also covers the corporate law requirement like Power of Attorney, PFA, Bank Authorization and etc. The Solution is completely workflow enabled with document management capability allowing user across the department to initiate any legal document and then routing it through various manager and legal department for approvals.

CRM for SMEs

Our CRM Framework is a standalone version of SharePoint CRM for SMEâ€™s or corporates looking for solutions highly customized to their requirement. The solution allows companies to manage and analyze customer interaction and data throughout the lifecycle with the aim of improving business relationship, retaining customers and driving sales growth. The solution has the workflow capabilities to automate the processes for marketing, sales force, contact management and customer interactions. The solution can be customized to compile information on customers across different channels (company's website, telephone mail etc) and to provide detailed information on customers' personal information, purchase history and etc.

Sales Automation

Our Sales Automation is a Framework which is specifically designed for FMCG and CPG based industries and can be customized to specific needs. The solution allows for complete automation of Sales and Sales Force using workflows and documentation at each stages. The solution automates the complete tasks of sales, contact management, information sharing, pipeline building, sales follow-up, order processing and tracking, customer management and etc. The solution provides for interface for sales manager to perform sales forecast analysis and employee performance management. The solutions is part of our CRM module, however it can be customized to integrate with any backend enterprise application.

Sales Incentive Management

Our Sales Incentive Management Framework is specially designed and available for FMCG and CPG based industry with multiple sales channel spread across various territories, regions and sales outlets. The solution is highly customizable to meet the specific requirement. The solution automates the mammoth task of capturing sales data across various dimensions and automate the entire sales and payroll processes between the headquarters and the regional offices. It automates the computation of commissions and incentive plans based on employee roles, tenure, sales type, location and etc. Salespeople can view their quotas and progress, and management can generate analytical reports to gain high level insights into sales force performance.

Revenue Assurance Solutions

Our Telecom Revenue Assurance Framework is meant for Premium Rates Services (PRS) offered by telecom operators which are under revenue sharing model with partners and includes Chat Lines, Horoscope, Toll Free numbers, Telephonic Quizzes and etc. The solution addresses the complete revenue chains and integrate with the core billing framework to ensure that all PRS calls invoiced by partners are realized from the end customers. The solutions comprise of PRS Service Provider Management, Core Billing Server Integration, CDR Management (IN & PSTN), PRS call processing, PRS Call reconciliation, detection of fraud and Heavy PRS callers, Revenue Settlement, Financial Reports and etc.

Telecom Self Care Portal

Our Self Care Telecom Portal is available as Framework which can be quickly customized to telecom operator specific requirement and help them to take all their services offering online. The solution is SOA architecture based which helps in easy integration with back end system and allows for maintaining of digital certificate based identity for customer. The solution has self-provisioning module, digital identity, workflow management, alerts/notifications and e-commerce module handling new telecom service request, manage existing services, help desk and etc. There is complete back end support system with call center interface allowing efficient handling of all the request by backend operators.

Billing Solutions

Our Telecom Billing Framework is available for specific and specialized billing requirement for telecom providers and it works as extension of the existing and billing solutions for wired and wireless. Some of these requirement can be group billing for corporates, specific billing for large corporates customer with highly customized plans, customized billing requirement for subsides government and educational customers and etc. Our core competencies include design and implementation of flexible rating engines, business rules configuration and rules-based business process automation, event and usage data collection, event-based billing, bill rendering, and web-based presentment.

Business Process Management Solutions Products

HR Onboarding and Off Boarding

This is part of our HRMS Framework and available as separate module which can be customized to meet the exact requirement of any organization. The solution ensures that complete onboarding and off-boarding process is completely documented in compliance with regulatory requirement with the processes automated with workflows. The solution automates the onboarding process right from requirement, resume management, hiring and then onboarding with profile capturing, fulfilling all the regulatory requirement, dynamically roles based provisioning of workers for rights access, apps, services and asset allocation. Off-boarding allows for complete documentation, de-provisioning of access, recovery of assets and full and final settlement.

Purchase Management

This is a part of the Vendor Management Module and can be implemented separately. The Framework has solid workflow capabilities for each processes allowing completely electronic purchase and expense approvals replacing pen-and-paper and ad-hoc processes. The workflow processes allow the entire procure-to-pay processes to be automated with capabilities to process requisitions, purchase orders, invoices and payments in a single solution. The solution can be further customized to a complete e-procurement/e-tendering system bringing suppliers and internal employees on a one common platform. We can also further customize the solution to make it enabled on multiple devices i.e. desktop, mobile and tablets.

Trade Promotion Management

This is a complete Workflow based framework and provides you with a platform which can be completely customized to fit the processes in your organization. The solution allows you to Plan, execute, settle and analyze retail programsÂ targeted at consumers. It helps the staff at various locations to initiate any trade promotion related spends including discount request and track its status online. The solution is specifically target for Food and Beverages industry allowing for creation, administration and analyses of contract with distributors and operators. Various types of BI and MIS reports can be developed to measure product and customer profitability and promotion effectiveness.

Vendor Management

This is a complete BPM enabled framework available on top of SharePoint or any other BPM engine. The solution is flexible and can be customized to meet the complete end-to-end Vendor Management requirement of any corporates. There is a centralized portal to enroll suppliers, manage reviews of work performed, address non-compliances, process invoices and more. There are number of features designed to automate the process for managing contingent workforce of contactor, independent, part-time and hourly employees. The Procurement system can be customized to evolve a complete e-procurement or e-tending.

Leave and Expense Management

This is a module within our HRMS system and can be implemented separately and customized fully to meet any specific requirements. This can be hosted on employee self-service portal and provides a hassle-free way to collect, review and approve expenses as well as leave request. The complete process is workflow enabled allowing manager as well as individual to track the requests. The solution allows all expenses to be managed from a central location; enabling organization to to reimburse employees, monitor project costs, bill clients, and optimize spending.

Collaborative CAPEX Solutions

A Collaborative Capital Purchased and CAPEX Budgeting Solutions from COMM-IT with BPM capability allowing organization to streamline their complete purchase and budgeting with stringent accountability and visibility at each level of approval processes. The solutions allow each users request to be submitted, received, reviewed, approved, tracked, monitored, and reported.

Sales & Marketing

Our Sales and Marketing framework is a part of CRM on SharePoint and can be implemented separately. The solution can be customized to meet the specific requirements. The Sales and Marketing framework comprises of marketing automation, sales opportunity capturing, document workflow automation, order and invoice processing, project management and complete approval process automation. Various analytical and BI reports with drill down capabilities can also be implemented.

SharePoint CRM

Our Framework on SharePoint is complete CRM solutions for SME or corporates looking for solutions highly customized to their requirement. The solution allows companies to manage and analyze customer interaction and data throughout the lifecycle with the aim of improving business relationship, retaining customers and driving sales growth. The solution utilizes the workflow capabilities of SharePoint to automate the processes for marketing, sales force, contact management and customer interactions.

Office 365 Solutions

Most of our solutions and framework on SharePoint are fully compatible with Office 365. This gives us the flexibility to extend these solutions over Microsoft Cloud Office 365 which enables productivity on demand through mobile, collaborative and efficient work experience. Our Cloud consultant can help you to develop a right cloud strategy support Microsoft direction regarding Office 365 and incorporate the rising BYOD initiatives in corporates.

Helpdesk and Incident Management

This is a complete support management framework which is highly flexible and can be customized to meet the specific requirement of any enterprise. The solution provide interface for customer and as well as internal employee to raise support ticket which is then managed by a workflow process for managing the complete life cycle of the ticket. the support tickets can be captured from across various media i.e. helpdesk calls, email, SMS, support portal and from mobile devices. The solutions are also extendible of mobile platforms.

Environment Health Safety and Security (EHSS)

SharePoint and is meant to automate the management of safety, industrial hygiene, and occupational health processes. The solution is highly cost effective and flexible and can be quickly customized to requirement of any enterprise by providing analytical reports for top management. Its unique Idea Management workflow ensure continuous improvement in the field of EHSS by allowing employee and contractors to participate in improving the EHSS processes.

Intranet Portal

Our Intranet Portal is based on SharePoint and comprises of ready to use out of box features of SharePoint and backed by various tools and framework developed by COMM-IT which are ready to use and can help you to get started quickly. The solutions allow to bring together all application, services and information with roles based access and workflows for various teams, individual and division backed by ready to use tool developed by COMM-IT for travel, HR, surveys, leave management and etc.

Claim Management Solutions

Claims Management is a framework available on top of SharePoint and has the flexibility to be extended for Government related claim by citizens, expense claims and can be customized to suit insurance related claim. The Framework utilizes the features and functionality of SharePoint and provide a flexible solution for streamlining all the claim related processes using SharePoint Workflow and Document Management features.

BI and Analytics

Our BI and Analytics solutions is a Framework available on SharePoint and utilizes the Microsoft BI Platform. We have ready to use web parts which can be quickly modified for any BI requirement sales, revenue analysis, cost and expense analysis and etc. we also have a ready to use framework for KPI and Dashboard and any reporting requirement which can extended on top of SharePoint.

Procure to Pay Automation

Our Procure to Pay is Framework based on SharePoint and is an extension of CAPEX solutions. Our solution allows collaboration, visibility and transaction automation with supplier and thereby increasing agility, reducing cost and minimizing risk. Our in-depth knowledge of electronic forms, workflow automation and document management on SharePoint backed by our ready to use tools, allows you to completely automate your P2P processes.

Legal Information System

Legal Information System is Framework for automating the complete legal information management for corporates who are signing huge amount of legal agreement of various categories. This solution can help automate the complete agreement, contracts, NDA, trademarks, copyrights and etc. being signed by various departments. It also covers the corporate law requirement like Power of Attorney, PFA, Bank Authorization and etc. The Solution is completely workflow enabled with document management capability.

HRMS Solution

Our HRM is a framework available on SharePoint and can be quickly customized to meet the specific requirement for any enterprises. It provides features like onboarding and off boarding, Employee Profile Management, Asset allocation, attendance management, travel request, reimbursement, performance management, task management, employee self-service portal and etc. The Framework uses the Document Management and Workflow foundations of SharePoint for complete HRM automation.